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Frequently Asked Questions

Which cities is EventWaze available in?

Eventwaze is available throughout Canada.

What payment method are acceptable?

We accept Google Pay, Apple Pay, Paypal, Mastercard, Visa, and American Express. Additionally, we offer a wallet system that can be funded using any of the above methods.

Where can i find my tickets?

Currently, Eventwaze allows users to access their tickets through their private portals. From there, tickets can be downloaded or shared with selected individuals.This system was implemented to enhance efficiency for our customers, merchants, and partners. Regular email updates are also provided regarding the status of orders.

How do I contact customer support?

You can reach our customer support team via email at [email protected] . Our dedicated team is available to assist you with any inquiries or concerns.

Can I cancel or modify my order?

Yes, you can cancel or modify your order within a certain timeframe. Please refer to our cancellation and modification policy for more details.

Are there any additional fees?

We strive to be transparent with our pricing. However, there may be additional fees associated with certain transactions or services. Please review the pricing details provided during checkout or contact customer support for clarification.

How do I retrieve my tickets if I've lost them?

If you've misplaced your tickets, don't worry! You can easily access them again through your private portal on our website. Simply log in to your account and navigate to the "My Orders" section to retrieve your tickets.

What security measures are in place to protect my personal information?

At Eventwaze, we take the security of your personal information seriously. We employ industry-standard encryption and security protocols to safeguard your data. Additionally, we adhere to strict privacy policies to ensure your information remains confidential.

How do I request a refund?

If you're eligible for a refund, you can submit a refund request through your account portal or contact our customer support team for assistance. Please review our refund policy for more information on eligibility criteria and refund processing times.

Can I resell my tickets on Eventwaze?

Our platform does not currently support ticket reselling. However, you may be able to purchase tickets fior another individual(s) through your account portal. Please refer to your acount portal for more details.